Delivery and returns.

White glove delivery

Involves 2 team trained technicians delivering your grill at a pre-arranged date and time and assembling in your backyard. Following your purchase you will receive a call from us to arrange delivery. Once your grill is installed, the team will take away all of the packaging with them and talk you through your brand new Kamado+.


Please note the first 100 miles are included and additional miles will be charged at 75p per mile.

Domestic delivery

We could have kept offering FREE DELIVERY and hidden the cost by hiking our prices, but we felt that would be cheeky. So we just charge one price for the largest item in your order. Super easy. 


The latest shipping rates can be found at checkout. 

International delivery

Of course we ship international but it is not cheap, we only charge what our logistics partners charge us. We offer a slow service and fast service. The latest shipping rates will be available at checkout.

Heath and safety

Pallex are our preferred courier for palletised distribution within the UK and Europe. The delivery is Kerb side and the product will be delivered to your nearest kerbside by pallet. You are liable to take the pallet into the property yourself. The delivery driver is not insured to enter your property or land and will not agree to any request to take any product into your property.


UPS and DHL are our preferred couriers for standard and express orders (Accessories only)  


Do not help the delivery driver, please let him do his job, you are not insured.


DO NOT SIGN FOR YOUR ORDER WITHOUT CHECKING IT FIRST

Pre-order

For new releases we will occasionally take pre orders, delivery times for pre orders will be clearly written on the product page. Please be aware delivery dates are subject to change due to delays that happen that are out of our control. We will however keep you fully updated if changes are made via our pre order FAQ page.

Part orders

Please be aware if part of your order is on a longer delivery lead time, we will wait until the order is full before dispatching. If you would like the items delivered individually please make separate orders.

Return and refunds

Our normal returns policy is 14 days after the date of delivery.


To return an unwanted item for a refund, please use our returns portal to start the process. 


Return costs are the responsibility of the buyer. 


Your order must be unused, unopened and in resellable condition, returns that do not meet this will occur a 10% restocking fee.


If you've purchased the wrong item and would like an exchange. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.