FAQ

WHERE'S MY PRE-ORDER

If you have placed a pre order, please take note of the anticipated delivery date on the product page. If this date has passed and you have not heard from us, please get in contact ASAP.

WHAT HAPPENS AFTER I PLACED MY ORDER FOR A CERAMIC GRILL.

We aim to make contact with you within 48 hours to book in delivery. If you require a special service please email or call.

HOW DO I SUBMIT A WARRANTY CLAIM

Please use the warranty portal.

WHERE DO YOU DELIVER TO?

Pretty much anywhere in the UK, if you live in the scottish highlands an additional premium will be payable. We are only passing on the additional costs charged to us and this is non profit.

KLARNA HAS TAKEN MY FIRST PAYMENT?

WILL YOUR ROTISSERIE OR ACCESSORIES FIT MY CERAMIC GRILL?

Our products do work with our brands, if you are unsure please reach out to our experts on live chat.

CAN I UPGRADE MY DELIVERY SERVICE

Sure!, just reach out to the team to amend.